Mentoring Services Manager

Reports to: Chief Executive Officer (CEO)

Overview:
The Mentoring Services Manager oversees youth enrollment, matching, match support, engagement, retention, child safety, and youth outcomes. This role includes staff supervision, program leadership, and a limited caseload (20-35 matches). The manager also serves as a mentor trainer and Matchforce Administrator for data and reporting. This role oversees service delivery in Sheboygan and Manitowoc Counties. 

Key Responsibilities:

Leadership & Supervision:

• Model organizational values and competencies.
• Oversee enrollment, matching, and support services in compliance with standards.
• Supervise hiring, onboarding, training, and workload distribution for staff.
• Conduct team training, coaching, and performance evaluations.
• Monitor child safety, youth outcomes, and program goals.
• Provide data reports and dashboards to support decision-making.
• Participate in community committees and integrate insights into operations.

Enrollment & Matching:

• Develop and oversee standardized enrollment protocols.
• Monitor enrollment pipelines for efficiency and quality.
• Conduct enrollments and match introductions as needed.
• Ensure strong and appropriate match relationships.

Match Support:

• Conduct match support contacts, modeling best practices.
• Address challenging match situations and provide interventions.
• Administer surveys to evaluate program impact.
• Plan and execute volunteer training and engagement activities.

Other Duties:

• Assist with grant tracking, training materials, and scholarship processes.

Qualifications:

• Bachelor’s degree in social services, child development, psychology, education, or related field.
• 3+ years of management experience in youth development, nonprofits, or child safety.
• Outstanding leadership, coaching, and decision-making skills.
• Proficiency in Microsoft Office; Matchforce experience preferred.
• Strong communication and relationship-building abilities.
• Reliable transportation and willingness to work flexible hours.

Preferred Experience:

• BBBS agency experience with proven performance.
• Familiarity with child development and family dynamics.

Successful Candidates Will:

• Demonstrate expertise in assessing and developing relationships with youth and adults.
• Lead a high-performing team using data and metrics to drive results.
• Work effectively in multicultural environments and maintain professionalism in sensitive situations.